NAPO-WDC Chapter Meeting: Automating Your Business to Enhance the Customer Experience

Automating Your Business to Enhance the Customer Experience

Agenda

7 - 7:30 pm: Chapter Announcements

7:30 - 8:30 pm: Presentation

8:30 - 9 pm: Q&A & Closing Announcements

Whether you're a solopreneur or you operate your business with a small team, you wear many hats and the to-do list seems never to end. In this session, you'll learn about ways to automate your business and operations to not only save you time but, more importantly, to improve your customer's experience.

Objectives:

1) Map out your customer's journey

2) Identify processes or areas of customer interaction ripe for automation

3) Prioritize implementation of your own automations

Speaker Info

Blake Jones is the founder and owner of The Organizing Boss, which was created to help bring organization to people's lives and to make their spaces work for them. 

Blake has always had a knack for organization. He was the kid who loved to organize his LEGO collection by size and color, the one couldn't - and still can't - stand to see disorganized, unsecured cords beneath the TV, and the one who nerded out - and, again still does! - when everything was in its place and looked good.

Prior to creating The Organizing Boss, Blake spent 18 years in both the nonprofit and for-profit sectors in events and communications-focused roles, roles that required meticulous planning and attention to detail. Blake earned his MA in arts management at American University and his BA in public relations at the University of Alabama. When he's not organizing, Blake loves college football, skiing, dogs and traveling.